Pre-Pay e-commerce
Specialist gift card and e-voucher sites for B2C and B2B marketsSince 2000 we’ve worked with a range of well-known retailers to provide a turn-key solution for their online gift card and digital sales. Beginning with Debenhams we now provide white-label transactional websites for over 40 major retail brands including TKMaxx, IKEA, B&Q and Ticketmaster, utilising integrations with all major processors.
White-label services include: Site build (including project management, QA, UX); Metro Cluster hosting, support, credit control, liability shift, pick, pack, load, despatch, customer service and contact centre.
SECURITY/PAYMENTS?
Operating via Global Payments Voucher Express uses fully PCI compliant, GDPR compliant processes to handle payments in a variety of currencies. Multiple payment schemes are deployed to cater for payment preferences in local markets.
White-label services for retailers involve a 100% liability shift to Voucher Express so fraud control and payment screening is continually evolving to meet emerging trends in payment abuse.
CUSTOMER SERVICE
Hemingways runs a dedicated contact centre supporting customers with queries and order processing. Handling orders from around the world this experienced, multi-skilled team works ‘on-brand’ to deliver a bespoke customer experience whichever retail site they have arrived from.
Using the latest technology and CRM systems, and operating via phone, chat and email, our contact centre uses a ‘first-line-fix’ philosophy to resolve customer queries as they arrive.
