Since 2000 we’ve worked with a range of well-known retailers to provide a turn-key solution for their online gift card and digital sales. Beginning with Debenhams we now provide white-label transactional websites for over 40 major retail brands including TKMaxx, IKEA, B&Q and Ticketmaster, utilising integrations with all major processors.
White-label services include: Site build (including project management, QA, UX); Metro Cluster hosting, support, credit control, liability shift, pick, pack, load, despatch, customer service and contact centre.
Operating via Global Payments Voucher Express uses fully PCI compliant, GDPR compliant processes to handle payments in a variety of currencies. Multiple payment schemes are deployed to cater for payment preferences in local markets.
White-label services for retailers involve a 100% liability shift to Voucher Express so fraud control and payment screening is continually evolving to meet emerging trends in payment abuse.
Hemingways runs a dedicated contact centre supporting customers with queries and order processing. Handling orders from around the world this experienced, multi-skilled team works ‘on-brand’ to deliver a bespoke customer experience whichever retail site they have arrived from.
Using the latest technology and CRM systems, and operating via phone, chat and email, our contact centre uses a ‘first-line-fix’ philosophy to resolve customer queries as they arrive.