Corporate Order Processor – Fixed Term (4 Months)

Fixed Term (4 Months), 37.5 Hours, Melmerby, North Yorkshire, Competitive Salary

The Corporate Order Processor role is a multi-skilled role involving administrative and financial duties whilst working directly with our corporate clients. This role also involves resolving queries from our clients and using a number of bespoke systems.

The role is responsible for liaising with clients and different departments, both internally and externally to process gift card and gift voucher orders to exact specifications and with excellent attention to detail. The role includes marketing various initiatives such as clients’ gift lists and creating our own Voucher Express Gift Certificate, ensuring that everything is processed to our high standards of which our customers have come to expect.


Responsibilities will include but not be limited to:

  • Monitoring and producing batches for sales orders and using numeracy when balancing orders.
  • Use of Sage200 and bespoke systems for processing orders, checking carefully for credit limits while applying and handling customer discounts.
  • Packing and despatching voucher, gift card orders and initiatives for B2B, Fulfilment and Gift List customers to specific guidelines, within agreed SLA’s and with excellent attention to detail.
  • Communication with clients by phone and email to resolve queries and keep them up to date with their order. This includes contacting customers for payment and advising when products are on backorder, keeping the customer informed as to when the stock is due in and once it has been dispatched.
  • Be responsible for prioritising and managing workload especially at busy periods.
  • Representing our clients where we act on their behalf for their customer orders.
  • Filing and keeping accurate data records electronically and in paper format.
  • Stock monitoring and control of media in your area of work.

What competencies and skills are required?

The ideal candidate would have:

  • GCSE’s in English and Maths at or above grade C/4 or equivalent.
  • Experience of working in an administration or customer service role is desirable.
  • Previous cash handling and database inputting experience.
  • Strong analysis and problem solving skills.
  • Excellent organisation skills with the ability to prioritise workloads and work to strict deadlines.
  • Strong computer skills including Microsoft Office.
  • Ability to work under pressurised environments whilst maintaining a calm manner.
  • Able to maintain a high level of attention to detail and accuracy.
  • Excellent communication skills and a confident communicator both verbal and written.
  • Ability to work independently and manage time.
  • To have a positive ‘can do’ approach.
  • Keen and willing to learn while developing new and existing skills.
  • Committed to delivering the best customer experience possible.