Sales Support Assistant (Part Time – 6 Months Fixed Term)

Fixed Term, 15 Hours, Ripon/Melmerby, North Yorkshire, Competitive Salary + OTE via incentive scheme

The Sales Support Assistant will represent a wide range of major UK and international brands and work alongside the rest of the sales team to maintain existing client relationships, ensure B2B growth and achieve team/company objectives.

This is a varied and multi skilled role requiring excellent customer service, communication & time management skills – including problem solving, reporting and analytical abilities. This is a part time position consisting of 15 hours per week (Thursday & Friday), on a fixed term basis of 12 months, with the view of moving to a permanent position.


Responsibilities will include but not be limited to:

  • Account creation via Sage200 with absolute attention to detail in terms of quality control and accuracy of data input, ensuring all standard security checks are performed for new clients.
  • Sales order entry via Sage200 with absolute attention to detail in terms of quality control and accuracy of data input (including quotations, pro forma invoices & returns).
  • Processing digital gift card orders via in-house system VEX Rewards with absolute attention to detail in terms of quality control and accuracy of data input.
  • Query resolution; dealing with email or telephone queries, involving liaison with other departments within the wider business.
  • Processing Primark Gift Card top ups/re-loads.
  • Monitoring & processing online B2B orders.
  • Monitoring & maintaining internal records via Smartsheet software.
  • Query handling via the online LIVE chat system – escalating any new business enquiries to the Sales Account Executive team members.
  • Provide inbound telephone support, taking orders & handling queries over the phone, whist creating upsell and cross-sell opportunities.
  • Contacting customers via telephone to process payments or to assist regarding their recent order/query.
  • Ensure all existing customers enquiries/orders are acknowledged and processed within 4 working hours.
  • Ensure all new business enquiries are passed to a Sales Account Executive via CRM system (HubSpot).
  • Produce, analyse and send weekly and monthly reports using Excel and in-house systems to specified key retail contacts.
  • Producing ad-hoc sales and marketing reports for retailer or client meetings.

Producing Sage reports to ensure all orders are processed before the daily operations deadline.


What competencies and skills are required?

The ideal candidate would have:

  • GCSE’s in English and Maths at or above grade C/4 or equivalent.
  • Experience of working in an administration or sales environment is desirable.
  • Strong analysis and problem solving skills.
  • Excellent organisation skills with the ability to prioritise workloads and work to strict deadlines.
  • Strong computer skills including Microsoft Office.
  • Ability to work under pressurised environments whilst maintaining a calm manner.
  • Able to maintain a high level of attention to detail and accuracy.
  • Excellent communication skills and a confident communicator both verbal and written.
  • Ability to work independently and manage time.
  • To have a positive ‘can do’ approach.
  • Keen and willing to learn while developing new and existing skills.

Committed to delivering the best customer experience possible.