Sales Support Assistant (Part Time – 12 Months Fixed Term)

Fixed Term, 15 Hours, Ripon/Melmerby, North Yorkshire, Competitive Salary + OTE via incentive scheme

The Sales Support Assistant will represent a wide range of major UK and international brands and work alongside the rest of the sales team to maintain existing client relationships, ensure B2B growth and achieve team/company objectives.

This is a varied and multi skilled role requiring excellent customer service, communication & time management skills – including problem solving, reporting and analytical abilities. This is a part time position consisting of 15 hours per week (Thursday & Friday), on a fixed term basis of 12 months, with the view of moving to a permanent position.


Responsibilities will include but not be limited to:

  • Account creation via Sage200 with absolute attention to detail in terms of quality control and accuracy of data input, ensuring all standard security checks are performed for new clients.
  • Sales order entry via Sage200 with absolute attention to detail in terms of quality control and accuracy of data input (including quotations, pro forma invoices & returns).
  • Processing digital gift card orders via in-house system VEX Rewards with absolute attention to detail in terms of quality control and accuracy of data input.
  • Query resolution; dealing with email or telephone queries, involving liaison with other departments within the wider business.
  • Processing Primark Gift Card top ups/re-loads.
  • Monitoring & processing online B2B orders.
  • Monitoring & maintaining internal records via Smartsheet software.
  • Query handling via the online LIVE chat system – escalating any new business enquiries to the Sales Account Executive team members.
  • Provide inbound telephone support, taking orders & handling queries over the phone, whist creating upsell and cross-sell opportunities.
  • Contacting customers via telephone to process payments or to assist regarding their recent order/query.
  • Ensure all existing customers enquiries/orders are acknowledged and processed within 4 working hours.
  • Ensure all new business enquiries are passed to a Sales Account Executive via CRM system (HubSpot).
  • Produce, analyse and send weekly and monthly reports using Excel and in-house systems to specified key retail contacts.
  • Producing ad-hoc sales and marketing reports for retailer or client meetings.
  • Producing Sage reports to ensure all orders are processed before the daily operations deadline.

What competencies and skills are required?

The ideal candidate would have:

  • GCSE’s in English and Maths at or above grade C/4 or equivalent.
  • Experience of working in an administration or sales environment is desirable.
  • Strong analysis and problem solving skills.
  • Excellent organisation skills with the ability to prioritise workloads and work to strict deadlines.
  • Strong computer skills including Microsoft Office.
  • Ability to work under pressurised environments whilst maintaining a calm manner.
  • Able to maintain a high level of attention to detail and accuracy.
  • Excellent communication skills and a confident communicator both verbal and written.
  • Ability to work independently and manage time.
  • To have a positive ‘can do’ approach.
  • Keen and willing to learn while developing new and existing skills.
  • Committed to delivering the best customer experience possible.